Company Name: PROMOWISE LTD
Website: https://promowise.co
Email: info@promowise.co

1. Introduction

PROMOWISE LTD values client satisfaction and aims to deliver high-quality performance marketing services. However, due to the nature of digital services, refunds and returns are subject to specific conditions outlined in this policy.

2. No Returns Policy

As a digital service provider, we do not offer physical products, and therefore, we do not accept returns. All services, once initiated or delivered, are considered consumed and non-returnable.

3. Refund Eligibility

Refunds may be granted under the following conditions:

• A refund request is made within 7 days of initial payment.

• The service has not yet commenced or no strategic work has been performed.

• The refund request is based on reasonable grounds such as miscommunication or service unavailability.

• The refund does not apply to completed work or time-based service packages already rendered or utilized.

4. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• The client changed their mind after the project has begun.

• Work has already been delivered or partially completed.

• Delays or issues caused by the client’s own failure to communicate or provide necessary assets.

• Dissatisfaction based on subjective preferences after agreed-upon services are delivered.

• Performance results not meeting expectations due to external or platform-based factors outside our control.

5. Cancellation Policy

Clients may cancel their service by providing written notice via email at least 7 days in advance. Refunds, if eligible, will be calculated based on the work completed until the date of cancellation.

6. Refund Processing

• Approved refunds will be processed within 7-14 business days.

• Refunds will be issued through the original method of payment.

• A confirmation email will be sent once the refund is processed.

7. Dispute Resolution

If you are unsatisfied with our services or feel entitled to a refund, please contact us at info@promowise.co with detailed information about your concern. We will assess the issue and respond promptly.

8. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact:

PROMOWISE LTD
71-75 Shelton Street, London, England, WC2H 9JQ
Email: info@promowise.co